{"id":33223,"date":"2012-11-01T18:21:08","date_gmt":"2012-11-01T21:21:08","guid":{"rendered":"https:\/\/tuviaserber.com\/?page_id=33223"},"modified":"2026-04-10T10:08:14","modified_gmt":"2026-04-10T13:08:14","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"http:\/\/tuviaserber.com\/en\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones \/ Return policy"},"content":{"rendered":"<style>.kb-row-layout-id33223_d00dcb-34 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id33223_d00dcb-34 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id33223_d00dcb-34 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id33223_d00dcb-34 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id33223_d00dcb-34 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr) minmax(0, 3fr) minmax(0, 1fr);}.kb-row-layout-id33223_d00dcb-34{background-color:#193e67;}.kb-row-layout-id33223_d00dcb-34 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id33223_d00dcb-34 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id33223_d00dcb-34 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr) minmax(0, 3fr) minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id33223_d00dcb-34 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id33223_d00dcb-34 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id33223_d00dcb-34 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-center-wide kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column33223_25d725-df > .kt-inside-inner-col,.kadence-column33223_25d725-df > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column33223_25d725-df > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column33223_25d725-df > .kt-inside-inner-col{flex-direction:column;}.kadence-column33223_25d725-df > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column33223_25d725-df > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column33223_25d725-df{position:relative;}@media all and (max-width: 1024px){.kadence-column33223_25d725-df > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column33223_25d725-df > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column33223_25d725-df\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n\n<style>.kadence-column33223_95cbe3-61 > .kt-inside-inner-col,.kadence-column33223_95cbe3-61 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column33223_95cbe3-61 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column33223_95cbe3-61 > .kt-inside-inner-col{flex-direction:column;}.kadence-column33223_95cbe3-61 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column33223_95cbe3-61 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column33223_95cbe3-61{position:relative;}@media all and (max-width: 1024px){.kadence-column33223_95cbe3-61 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column33223_95cbe3-61 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column33223_95cbe3-61\"><div class=\"kt-inside-inner-col\"><h1 style=\"color:#8cc63f\" class=\"has-link-color trirong wp-elements-4d6fb79b424fa3061c6353af12cafaae wp-block-post-title has-text-color\">Pol\u00edtica de devoluciones \/ Return policy<\/h1><\/div><\/div>\n\n\n<style>.kadence-column33223_25a2a5-b5 > .kt-inside-inner-col,.kadence-column33223_25a2a5-b5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column33223_25a2a5-b5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column33223_25a2a5-b5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column33223_25a2a5-b5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column33223_25a2a5-b5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column33223_25a2a5-b5{position:relative;}@media all and (max-width: 1024px){.kadence-column33223_25a2a5-b5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column33223_25a2a5-b5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column33223_25a2a5-b5\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id33223_01e8a8-92 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id33223_01e8a8-92 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id33223_01e8a8-92 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id33223_01e8a8-92 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id33223_01e8a8-92 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr) minmax(0, 6fr) minmax(0, 1fr);}.kb-row-layout-id33223_01e8a8-92 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id33223_01e8a8-92 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id33223_01e8a8-92 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr) minmax(0, 6fr) minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id33223_01e8a8-92 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id33223_01e8a8-92 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id33223_01e8a8-92 alignnone f-patron wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-center-exwide kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column33223_0708ea-1a > .kt-inside-inner-col,.kadence-column33223_0708ea-1a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column33223_0708ea-1a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column33223_0708ea-1a > .kt-inside-inner-col{flex-direction:column;}.kadence-column33223_0708ea-1a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column33223_0708ea-1a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column33223_0708ea-1a{position:relative;}@media all and (max-width: 1024px){.kadence-column33223_0708ea-1a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column33223_0708ea-1a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column33223_0708ea-1a\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n\n<style>.kadence-column33223_6e7048-ce > .kt-inside-inner-col,.kadence-column33223_6e7048-ce > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column33223_6e7048-ce > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column33223_6e7048-ce > .kt-inside-inner-col{flex-direction:column;}.kadence-column33223_6e7048-ce > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column33223_6e7048-ce > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column33223_6e7048-ce{position:relative;}@media all and (max-width: 1024px){.kadence-column33223_6e7048-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column33223_6e7048-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column33223_6e7048-ce\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id33223_5faa15-35 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id33223_5faa15-35 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id33223_5faa15-35 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id33223_5faa15-35 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id33223_5faa15-35 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id33223_5faa15-35 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id33223_5faa15-35 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column33223_53dcff-f6 > .kt-inside-inner-col,.kadence-column33223_53dcff-f6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column33223_53dcff-f6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column33223_53dcff-f6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column33223_53dcff-f6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column33223_53dcff-f6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column33223_53dcff-f6{position:relative;}@media all and (max-width: 1024px){.kadence-column33223_53dcff-f6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column33223_53dcff-f6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column33223_53dcff-f6\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">1. Sin Devoluciones ni Cambios<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No aceptamos devoluciones, reembolsos ni cambios de ning\u00fan tipo una vez que el pedido ha sido confirmado y enviado. Al realizar una compra en nuestro sitio, usted acepta que:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ha revisado cuidadosamente la descripci\u00f3n del producto.<\/li>\n\n\n\n<li>Entiende que todas las ventas son definitivas.<\/li>\n\n\n\n<li>No se realizar\u00e1n excepciones por cambios de opini\u00f3n o errores en la selecci\u00f3n de tallas\/colores por parte del cliente.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Excepciones por Da\u00f1os o Errores de Env\u00edo<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La \u00fanica excepci\u00f3n a esta regla se aplica si el producto llega da\u00f1ado de f\u00e1brica o si recibi\u00f3 un art\u00edculo incorrecto. En estos casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Debe notificarnos v\u00eda <strong>bnei.noaj.app@gmail.com<\/strong> dentro de las <strong>24-48 horas<\/strong> posteriores a la recepci\u00f3n del paquete.<\/li>\n\n\n\n<li>Debe adjuntar fotograf\u00edas del producto y del empaque original.<\/li>\n\n\n\n<li>Una vez verificado el error, procederemos con el reemplazo del art\u00edculo sin costo adicional para usted.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Cancelaciones<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Las \u00f3rdenes solo pueden cancelarse antes de que el proceso de env\u00edo haya comenzado. Una vez que el paquete ha sido entregado a la transportadora, no se admiten cancelaciones.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. No Returns or Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not accept returns, refunds, or exchanges of any kind once an order has been confirmed and shipped. By making a purchase on our site, you agree that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have carefully reviewed the product description.<\/li>\n\n\n\n<li>You understand that all sales are final.<\/li>\n\n\n\n<li>No exceptions will be made for changes of mind or errors in size\/color selection by the customer.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Exceptions for Damage or Shipping Errors<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The only exception to this rule applies if the product arrives damaged from the factory or if you received the wrong item. In these cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must notify us via <strong>bnei.noaj.app@gmail.com<\/strong> within <strong>24-48 hours<\/strong> of receiving the package.<\/li>\n\n\n\n<li>You must attach photographs of the product and the original packaging.<\/li>\n\n\n\n<li>Once the error is verified, we will proceed with the replacement of the item at no additional cost to you.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders can only be canceled before the shipping process has begun. Once the package has been handed over to the carrier, cancellations are not accepted.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column33223_ceef2c-81 > .kt-inside-inner-col,.kadence-column33223_ceef2c-81 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column33223_ceef2c-81 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column33223_ceef2c-81 > .kt-inside-inner-col{flex-direction:column;}.kadence-column33223_ceef2c-81 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column33223_ceef2c-81 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column33223_ceef2c-81{position:relative;}@media all and (max-width: 1024px){.kadence-column33223_ceef2c-81 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column33223_ceef2c-81 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column33223_ceef2c-81\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"excerpt","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"full-width","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"class_list":["post-33223","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/tuviaserber.com\/en\/wp-json\/wp\/v2\/pages\/33223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/tuviaserber.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/tuviaserber.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/tuviaserber.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/tuviaserber.com\/en\/wp-json\/wp\/v2\/comments?post=33223"}],"version-history":[{"count":0,"href":"http:\/\/tuviaserber.com\/en\/wp-json\/wp\/v2\/pages\/33223\/revisions"}],"wp:attachment":[{"href":"http:\/\/tuviaserber.com\/en\/wp-json\/wp\/v2\/media?parent=33223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}