Return policy

1. No Returns or Exchanges

We do not accept returns, refunds, or exchanges of any kind once an order has been confirmed and shipped. By making a purchase on our site, you agree that:

  • He has carefully reviewed the product description.
  • Understand that all sales are final.
  • No exceptions will be made for changes of mind or errors in the selection of sizes/colors by the customer.

2. Exceptions for Damages or Shipping Errors

The only exception to this rule applies if the product arrives damaged from the factory or if you received the wrong item. In these cases:

  • You must notify us via bnei.noaj.app@gmail.com within the 24-48 hours after receiving the package.
  • You must attach photographs of the product and the original packaging.
  • Once the error has been verified, we will proceed with the replacement of the item at no additional cost to you.

3. Cancellations

Orders can only be canceled before the shipping process has begun. Once the package has been handed over to the carrier, cancellations are not accepted.

1. No Returns or Exchanges

We do not accept returns, refunds, or exchanges of any kind once an order has been confirmed and shipped. By making a purchase on our site, you agree that:

  • You have carefully reviewed the product description.
  • You understand that all sales are final.
  • No exceptions will be made for changes of mind or errors in size/color selection by the customer.

2. Exceptions for Damage or Shipping Errors

The only exception to this rule applies if the product arrives damaged from the factory or if you received the wrong item. In these cases:

  • You must notify us via bnei.noaj.app@gmail.com within 24-48 hours of receiving the package.
  • You must attach photographs of the product and the original packaging.
  • Once the error is verified, we will proceed with the replacement of the item at no additional cost to you.

3. Cancellations

Orders can only be canceled before the shipping process has begun. Once the package has been delivered over to the carrier, cancellations are not accepted.